Position Detail
Customer Service Executive
Posting Date : 11 Feb 2020 | Closing Date :11 Apr 2020


- Manage leads by tracking and following up on them

- Work with internal teams to deliver high quality customer service

- Streamline processes and explore new ways or automation to improve quality

- Review customer service KPIs and ensure that the customer service activities are in line with the standards, procedures & strategic objectives of the overall organisation

- Ensure KPIs, objectives and goals are met; fix appointment, follow-up through reminder calls, and ensure customer visits the outlet

- Handle customers' complaints and queries from all channels and to manage both new and existing customers' appointments

- Assist with any other ad hoc duties assigned by management

 

Formal Education & Certification

- At least "O" Level, Professional Certificate / NiTEC in Business Studies / Administration / Management or equivalent

 

Knowledge & Experience

- 2 years of relevant experience in similar capacity and telemarketing duties

 

Personal Attributes

- Easily adaptable to a fast-paced environment, meticulous and responsible team player

- Good inter-personal and communication skills

- Competent in navigate computer application

- Able to multi-tasked

- MS office skills

 

Interested candidates, kindly send your resume in MS Word format to irene_lim@manpoweraccess.

 

 

Manpower Access Pte Ltd

EA Licence No: 13C6854

EA Personnel: Irene Lim Choo Eng (Irene Lin Zhuying)

EA Personal Registration No: R1110784

Specialization : Others
Type of Employment : Permanent
Minimum Experience : 2 Years
Work Location : Singapore